Klang Valley
Klang Valley
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role overview

Reporting to the Area Business Manager, the Club General Manager will have an overall responsibility to maximize club’s EBITDA performance through strategy execution, performance management and the growth and development of direct reports, all in line with the company business objectives.

As the Club General Manager, you will have an expert understanding of gym club management, key roles at the club level (Head of Department / HOD), Fitness First operational disciplines and executing the business strategy and brand standard. You will also have experience in P&L management as well as a proven track record of people development and performance management.

You will grow membership, revenue and profitability of the business whilst delivering an exceptional member experience and be passionate about working in an environment that constantly strives to improve peoples’ lives.

    • Proactively attract, recruit and retain talent in your club through using proven people management experience.
    • Coach and mentor employees to enable them to reach their potential and deliver results.
    • Drive an outstanding member and guest experience in club, focusing on member interactions.
    • Implement business plants to achieve total revenue targets and maximise controllable profits in the club.
    • Achieve the budgeted Net Member Movement monthly and yearly in line with budgets.
    • To ensure brand standards are delivered and club maintenance is managed by utilising maintenance systems.
    • To engage local community and organisations in fitness, health and wellbeing events.
    • The ability to energise, influence, support and inspire.
    • Excellent presentation, communication and relationship building skills.
    • Leadership experience within a commercial environment.
    • Proven ability to thrive under pressure.
    • Minimum of 3 years’ experience in supervising and evaluating a team with a demonstrated record of achieving revenue based KPI’s.
    • Leadership and communication skills at all levels of business.
    • Ability to interpret club financial statements and assist business development.
    • Self-motivated, flexible and adaptable to changes due to the nature of business.
    • Team player with a positive attitude.
    • Managing club training and development.
    • Coach and manage staff performance.
    • Analysis and decision making skills.
    • Business development and club marketing skills. 

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