Got a question?

You have the flexibility to work out any time, day or night. You can usually start exercising from as early 6.00am to as late as 11pm on weekdays*, 7am to 9pm on weekends* and Public Holidays are generally 9am to 8pm*. It's best to check with your club for exact opening times.

*Some clubs may differ.

Platinum clubs have additional facilities and benefits that are exclusive to them. Platinum clubs offer an extended range of toiletries, an upgraded members’ lounge with internet stations and full towel service. Platinum membership gives you 30 complimentary visits every calendar year to clubs in:

• Fitness First Malaysia
• Fitness First Singapore
• Fitness First Philippines
• Fitness First Indonesia
• Fitness First Thailand

Absolutely! We understand that one of the best ways to stick with a healthy lifestyle is to train with a buddy. You can bring a friend for a one-time visit only. If you wish to do so, you must book them in. You can do this by speaking to one of our friendly Membership Consultants.

We'll show your friend the facilities that are on offer and ask them to sign on our guest register with indemnity waiver. As we are an exclusive members club we ask all guests to present their Identity Card. If they wish to use the club facilities after this, they can either join the club or receive access to the same privileges as you for a minimal fee:

• RM69 per visit

Please note that prices include SST.

On weekdays, the clubs are generally busiest before work, at lunchtime and after work. If you prefer a quieter atmosphere, pay a visit just after lunch or in the afternoon.

No. We are concerned about your children's safety as our facilities are not child-proof.

Currently, only one of our clubs has a swimming pool. It’s in Empire Subang in Subang Jaya.

We will provide big and small towel every time you visit the club. All guest (non-members) are required to bring their own towel, otherwise, you may rent a towel for a small fee.

Your membership card gives you access to the lockers.

For selected clubs with the SmartCard locker system, you'll be able to exchange your membership card for a SmartCard to lock and unlock your chosen locker.

Note: lockers are only available for use during your workout and will automatically open when the club closes in the evening. While care is taken to ensure the security of our lockers, we can't accept responsibility for items lost or damaged through theft or misplacement.

For further assistance, please speak our reception team in the club.

Yes, they're great fun and an excellent way of getting to know everyone. To find out more about our fitness challenges, special themed classes, or club events, just keep an eye on the member notices around the club.

Let reception know as soon as possible so we can check if someone's handed it in. Please remember that your belongings are your responsibility at all times.

Don't worry. Let reception know and they'll issue you with a new one for a replacement fee.

Don't panic. Our fully trained team will tell you what to do and guide you to safety. If the alarm stops after a short time, it was simply a false alarm or a test.

Yes, we always have a number of first aiders on duty. In the unlikely event that someone is injured, there are also first aid boxes located at reception.

You must be 14 years and above to be eligible for a membership. Children who do not meet the minimum age requirement must produce a doctor’s recommendation letter to certify that they are required to exercise. This will be subject to management review and approval. All membership agreements for children under 17 years of age need to be authorised and signed by a legal guardian.

Membership rates vary depending on the type of package that is best suited for you. Please contact your local Fitness First club where our staff will be happy to discuss all of their membership options.

Most members pay through auto debit on Credit Cards or Debit Cards.

No. However, if you wish to maximise results with minimum time, we also offer Personal Training sessions. In addition to our FREE Group Exercise classes and the use of the fitness equipment, as member of Fitness First, you will be able take advantage of our many other unique and entirely complimentary benefits such as complimentary beverages. The changing rooms also have complimentary toiletries for your convenience.

Yes, you can buy a Fitness First membership as a gift. Just visit your local Fitness First club and speak with a Membership Consultant to learn more.

Yes you will if you pay directly at clubs.

However, if it is made through JOMPay to us, we are under no obligation to provide you with access and services upon receipt of payment where (i) an outstanding period of time has caused your contract to be terminated and/or (ii) the nature of your membership requires a timely renewal of membership prior to expiry and/or (iii) you have been prohibited entry through suspension, termination or  breach of terms, conditions and Club Rules.

With the implementation of SST effective 1 September 2018, we are required to charge 6% tax for the following items:

• Membership Dues
• Fees (e.g. Guest fee, Membership Downgrade/ Freeze/ Transfer)
• Personal Training Packages
• Towel Fees (Replacement, Rental)
• Shoes Locker Rental
• Food and Beverage (Sold in Clubs)

With the implementation of 0% SST effective 1 September 2018, all merchandise purchased from Fitness First will not include SST charges.

The samples are not considered a “supply” and therefore are excluded from the scope of taxable goods under the SST. They will also be clearly labelled with 'Sample only. Not for sale' to avoid any confusion.

For more information on SST and how it may affect you, please refer to the following website: https://mysst.customs.gov.my/. For any inquiries about your Fitness First membership, please contact your Club General Manager.

You can access all Fitness First clubs in Malaysia if you hold a Platinum membership. This membership type also allows you 30 complimentary visits every calendar year to clubs in:

• Fitness First Malaysia
• Fitness First Singapore
• Fitness First Philippines
• Fitness First Indonesia
• Fitness First Thailand

A Fitness First Platinum membership will give you access to more than 91 Fitness First clubs throughout Indonesia, Malaysia, Philippines, Singapore and Thailand. Whether you're travelling for business or pleasure, you can visit a Fitness First club near you. Ask our reception team for an International Passport before leaving the country.

Please note that you are allowed 30 complimentary visits every calendar year to clubs in:

• Fitness First Malaysia
• Fitness First Singapore
• Fitness First Philippines
• Fitness First Indonesia
• Fitness First Thailand

Yes, you can. We call our hold option freeze. At Fitness First, we believe that exercise is a lifelong habit. That's why when it comes to freezing your membership, it will only be for medical reasons or outstation/overseas assignments for more than 2 weeks with written notice. For further information, please refer to our reception team. A freeze fee will be charged.

Not at all! As a member of IHRSA (International Health, Racquet & Sportsclub Association), Fitness First adheres strictly to the rules of conduct which does not encourage the sale of long term contracts as it does not benefit the end-customer. For more information and how to educate yourself and your rights as a purchaser on this matter, please refer to IHRSA or visit us at the club for more details.

We offer a 7 day comfort guarantee which starts from the date you join. To cancel your membership, you must tell us that you want to cancel your membership during your 7 day comfort guarantee period. We will then cancel your agreement and refund any dues paid during that period - all you will have paid is your non-refundable administration fee and Personal Training/Bodyfirst packages.

If you are outside of the 7 day comfort guarantee, you're required to give 1 full calendar month notice of termination. You may cancel at any time provided you've reached your minimum contract period excluding any freeze period.

You can request to cancel your membership by visiting reception at your nearest club. Speak to your Front of House Manager or Club General Manager in club and they can confirm the arrangements.

For all the details around cancelling please refer to our Terms and Conditions (Section 3: Things you need to know at the end of your membership).

Any Fitness First member* who is an active member for a minimum of 10 months or more.

* Current fully-paid-up member on full membership. For details, please speak to our team member.

No, it is absolutely free!

Just bring your existing membership card to our club and our Front of House colleagues will exchange your existing card with the new First Club membership card. Your First Club card will be activated on the spot.

As a First Club membership card holder, you will be entitled to bring a family member or friend to work out with you on weekends for FREE. Apart from that, from time to time, we will have special discounts and offers for First Club card holders.

Upon settling all monies owing, yes you will be entitled to be a First Club member.

Yes, you are!

Yes, you are, as long as you fulfilled the minimum requirement of 10 months of being active in the current membership as a Fitness First member.

Our club staff are happy to help you with any questions or feedback you have. If you'd prefer to speak to club management, please let our reception team know. Each club has a Front of House Manager dedicated to ensuring that you're completely satisfied with your membership. If the Front of House Manager isn't immediately available, the reception team will ensure you are contacted by them as soon as possible. If your enquiry needs urgent attention, your Club’s General Manager can help.

You can update all your personal details through our reception team. They'll be happy to assist.

We welcome your feedback and we want to hear about ways we can assist you with any concerns you may have. If you have a complaint, please have a chat with one of our club staff.

If you would prefer to speak with club management, please let our reception team know. If they aren't immediately available, the reception team will ensure that you are contacted by them as soon as possible.

You can also fill up the Hey Manager feedback form strategically placed in all clubs. Alternatively, please email your query via our online contact form.

We also love to know what we're doing well too.